Frequently Asked Questions

This section addresses some of our most frequently asked questions and the answers to those questions. If you have a question that is not listed here, feel free to give us a call and we'll be more than happy to assist you in any way we can. Thank you for considering Champaign County Tent for all your special occasions!

Hours of Business

Our office is open 8:00am to 5:00pm, Monday through Thursday and 8am to 4pm on Friday. We are closed on Saturdays and Sundays. We have a message center for our clients for those occasions when our office hours are not available. This service is checked regularly. We are happy to do site visits anytime by appointment to discuss all your special event needs.


We are located at 308 East Anthony Drive, Urbana, Illinois.

What is the difference between frame and pole tents?

Frame tents are supported by a freestanding structure and do not require any center poles. Frame tents do require anchoring to secure the tent in harsh weather conditions.

Pole tents or tension tents are supported by upright center pole and side poles. Anchoring is required at tension points around the tent’s perimeter for a secure installation.

Are sidewalls included in the price of the tent?

All of our tents are priced with solid sidewalls. You don’t want to be “without” sidewalls at the last minute because you know how quickly weather can change in Central Illinois? We offer Cathedral Sidewall, Café Sidewall, or Mesh Sidewall at an additional cost.  Ask one of our event coordinators what the additional cost would be for your event.

Are set up charges included in the price of the tent?

The set up and tear down of the tent(s) is included in the price of the tent. Set up of tables and chairs is an additional charge.

Do you have any delivery charge on you rental product?

Yes we do.

If your rental requirements are less than $75.00, there is a minimum charge for the delivery and pickup off the truck outside of Champaign, Urbana, and Savoy. When we travel out of Champaign, Urbana or Savoy we do have a mileage charge. You can call and talk with one of our event coordinators about the cost.

Is there a set up and take down charges for table, chairs, and other rental items?

Yes, we do have additional charges for many of the items we rent when request. You can contact one of our Event Coordinators for the cost of delivery.

Can we use sandbags or water barrels to stake?

NO! We do NOT offer water barrels as a means of anchoring pole or frame tents. When the wind starts blowing, the water barrels will move and the motion of the water can cause the water barrels to turn over and lose the water, allowing the tent to move or even blow over. We do not want the liability, and we certainly do not want our clients to have the liability. We never offer sandbags because the holding power is only about 5% of what is needed for a quality and SAFE installation.

Can you anchor in concrete, asphalt, or gravel?

Yes, all tents can be anchored in concrete, asphalt and gravel.

Can the holes from the stakes be filled?

Yes they can. For an additional fee we will fill the holes with an asphalt plug to return you drive or parking lot to a smooth finish.

What size of tent do I need to accommodate the number of people and at the proper number of tables?

Please refer to the seating chart tab on left side of the web page. There will be a chart that provides information for what we recommend.

Length of Rental

All Tent rental prices are for a week (7 days).  One day is for set up and one day is for take down. We do not guarantee a time when we set-up or take down the tent. That is why our tent rental rate is for 7 days.  We are happy to work with you if you have a special requirement for setting up or taking down the event. We do offer long term rates if you need to keep the rentals for a longer period of time. Remember that all prices are subject to change without notice.

Tables and chairs and other rental items are rented on a per day of use charge rather than a week long charge.

Placing Your Order!

We recommend that you place your order a minimum of 4 to 6 weeks before the event date. Although during the holiday season & summer months, our busy time of year, we recommend you place your order 12 to 24 weeks prior to your event.

Payment Terms

We accept cash, check, or credit card as methods of payment. We require a 30% deposit when you sign and return our rental contract. Once the rental contract is signed it becomes a non-cancelable agreement without any refund . The balance is due three weeks prior to your tent installation or delivery of rental items.

Order Changes & Cancellations

It is not unusual for guest counts to change as the event date approaches. Once you have signed the rental agreement, you cannot decrease your order in size or numbers. However, we are happy to increase your order based upon the availability of product. If your order is being delivered, any changes must be made a minimum of a week before your scheduled delivery. Cancellations made after delivery of your rentals, installation of the tents or dance floors, or pick up of your rentals at our showroom forfeit all payments.

Damage Waiver

Our damage waiver fee is an option available to all rental customers. The fee is 10% of your rental order and relieves the renter from liability due to accidental damage to rental product. The damage waiver DOES NOT cover intentional damage or abuse, loss, or mysterious disappearance. We require that the renter return broken or damaged items. The cost for stolen, broken, damaged, replacement or repairs will be borne by the consumer if you choose not to use our Damage Waiver option

Delivery and Pick Up Procedures

Deliveries are tailgate deliveries meaning we will deliver off the back of the truck into a driveway or into a garage if left open. If it is necessary that rentals be delivered more than 100 feet from the truck or trucks a carry fee will be assessed.  The additional time to carry the rental equipment to the installation site on the day of installation would be determined by your event coordinator and would be paid prior to your event.

Use of Equipment

Please be sure to inspect all rental equipment upon pick up or delivery. Notify us immediately of any discrepancies with your order so we can quickly resolve any issues for you.  After your event, tables and chairs should be folded and stacked and returned to the delivery location. Linen should be free of food and dry to prevent mildew.